Director, Infrastructure Operations

New York, NY 10001

Posted: 03/15/2016 Employment Type: Direct Hire Industry: Other Area(s) Job Number: 87

Job Description

Director, Infrastructure Operations
Actively looking for an Infrastructure Operations lead to join our expanding team focused on managing the core infrastructure that services the SaaS applications. The positions main objective is to align people, process and technology with business goals to ensure service level agreement are consistently achieved. The Infrastructure Operations lead will have the opportunity to own the strategic plan for designing, building, maintaining and operating infrastructure responsible for   the world’ s biggest cloud-based business network for global trade and supply chain management.


We are looking for an energetic, detail-oriented individual to take end-to-end ownership of the SaaS infrastructure, including automation, developing standards, operating procedures, new implementations, and driving scale. The role requires a dynamic and operationally excellent individual who can drive multiple complex activities in parallel. The right individual will ensure that the most appropriate resources are in place to proactively stay ahead of our capacity demands while applying common sense around capital efficiency. The role requires an individual who is deeply technical and can operate effectively in the rapidly changing environment whilst maintaining high quality standards and high availability requirements for the service.


Specific Responsibilities Include:
  • Management of global Infrastructure Operations team (7+)
  • Manage 24/7/365 Infrastructure Operations on-call team
  • Consistently uphold platform available and performance service level agreements
  • Employ DevOps practices for innovative, agile and scalable practices and processes
  • Manage ITIL and ITSM best practices for service delivery excellence and systems availability, reliability and security
  • Design, build, maintain and operate Data Center Operation / Cloud Computing / Networking / Server / Virtualization / Data Storage / Disaster Recovery / Backups & Restore Technologies
  • Manage hybrid data center and PaaS (AWS) infrastructure solutions
  • Vendor management
  • Management of capital and operational budgets
  • Oversee infrastructure related SSAE16 auditing controls
  • Identify and recommend technical and process improvements
  • Collaborate with Security, IT Operations, Engineering, Products, and QA department leads to continually drive KPI improvements
  • Act as escalation point for global Infrastructure Operations team


Desired Experience/Skills:
  • Bachelor Degree in Computer Science or relevant degree/experience
  • 10+ years leading technology teams with work experience as an information technology infrastructure manager
  • 7+ years experience supporting high-traffic operational production environments
  • ITIL knowledge and practice focused on managing mission critical systems
  • A successful track record of coaching and developing technical employees
  • Able to design and recommend the best solutions without pre-existing technology bias
  • Proven ability to identify and implement best in class solutions
  • 5+ years of experience administering a production environment (with an uptime target 99.99% or greater).
  • 5+ years of experience in a complex Linux/Windows environment.
  • The following system and application experience:
    • Highly available networking systems
    • VMware virtualization technologies
    • Enterprise-level SANs and server infrastructures
    • Operating Systems: Linux, Microsoft Windows
    • Automation/scripting (e.g. Python, PowerShell)
    • Clustering and high availability technologies
    • System build and configuration management (e.g. SaltStack, Chef)
  • Functional understanding of project management principles and their application to Infrastructure projects and teams
  • Proven ability to leverage automaton to streamline work and improve quality
  • Excellent communication skills
  • Attention to detail and a focus on doing things the right way, every time
  • A strong commitment to following and improving processes and procedures
  • A dedication to producing useful and detailed documentation
  • Self-motivated and able to manage self-imposed deadlines / responsibilities
  • Security focused with a production mindset
  • Strong team player who excels in a collaborative environment
  • Demonstrated skills in planning and successfully executing complex IT projects


Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

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