HelpDesk Technician

New York, NY 10105

Posted: 09/14/2018 Employment Type: Contract Job Number: 306

Job Description

HelpDesk Tech



• Provide level one support resolving day-to-day technical issues for 200+ users within our corporate office, remote offices, DR site and traveling employees. Support will be provided both desk-side and over the telephone.

• Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, VDI, printers and all other peripherals) and software (MS Office, VMWare, market data software) and providing technical assistance and training to the end-users.

• Work closely with the entire technology team on systems maintenance and configuration projects.


Required Skills and Experience

• 5+ years experience in a technology support role.

• Strong all-round troubleshooting skills; ability to provide both local and remote support (by telephone, on the spot and through a remote connection)

• Strong skills and experience with Windows 7/Windows 10, Microsoft Office suite 2013/2016.

• Experience with setup, configuration and troubleshooting of all hardware (desktops, laptops, VDI, printers & other peripherals)

• Installation, configuration and troubleshooting of a wide variety of software applications.

• Mobile device and remote access support.

• Involvement in setup, configuration, troubleshooting & maintaining Windows Servers.

• Experience with Active Directory, computer images and Video-conferencing.

• Knowledge of Bloomberg and other financial software applications.

• Hardware and software Inventory.

• Documentation of troubleshooting processes.

• Research new products and solutions.

• Need a strong desire and ability to learn new technologies.

• Ability to work independently and as part of a team

• Ability to communicate with all different levels of personnel.

• Ability to work under pressure and prioritize

• Must be an effective communicator and have a customer focused approach.

• Willingness to take on new responsibilities and provide afterhours support.

• Bachelor’ s Degree required.

• Microsoft certifications a plus

• Financial industry experience


Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

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