NOC Team Lead - Weekend Nights Thursday to Sunday 8pm 8am

Parsippany, NJ

Posted: 08/28/2015 Employment Type: Direct Hire Industry: Other Area(s) Job Number: 19 Pay Rate: 85,000

Overview of Role

 

Individual will be a member of a network operations team that provides 24/7 monitoring, support & escalation for global back-office, production, trading & broking service infrastructure.

 

Principal Responsibilities & Accountabilities
  • Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment.
  • Handle trouble calls as the first point of contact; used as a hub to escalate & communicate to other technical groups/management.
  • Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary.
  • Be a self-starter with superior interpersonal skills required to interface with management, technical, financial and operator personnel.

Skills and Experience

 
  • Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.
  • Experience using HP Openview (NNM & Operations), Big Brother, Netcool or similar event monitoring tools.
  • Knowledge of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
  • Strong knowledge and experience troubleshooting WAN and LAN related issues; MPLS, T1, T3, DS3, BGP, EIGRP, ISIS, MetroE
  • Experience using Help Desk/Trouble-Ticket software, such as HP ServiceDesk or Remedy.
  • Working knowledge of Windows Operating Systems: 98, 2000, XP, 7 and Microsoft Office applications.
  • Intermediate understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
  • Prior alert escalation experience, including paging; conferencing; e-mails; cell/home calling.
  • Have prior Network Operations or related Computer Operations experience.
  • Must be able to:
    • Follow routine checklist of tasks per shift (Many tasks to complete   daily/weekly/monthly/quarterly/annually).
    • Run manual applications processes, confirm completion, reporting; printing tasks triggered by jobs
    • Work unsupervised and work well in a team.
    • Provide status updates to management and turnover reporting to other shifts &     departments.
    • Write incidents reports & keep a timeline of events during outage periods.
    • Follow procedures; provide updates; ask questions; take action; follow up on  missing; incomplete or unresolved issues.
  • Must be:
    • Organized with the ability to multitask.
    • Able to prioritize workload
    • Punctual when reporting for shifts; above average attendance is critical.
    • Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
    • Reasonably flexible with schedule, work nights, weekends and holidays.
    • Give guidance and training to junior members of the team
  • Must have Team Leading or Man Management Experience
  • Experience with fault management, escalation and Customer engagement.
  • Experience dealing with service providers and vendors
  • Demonstrable ability to manage and diagnose LAN and WAN problems.
  • Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field.
  • Prior NOC experience preferred.
  • Cisco CCNA or CCENT certification preferred.

 
Cisco CCNA or CCENT, Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall, HP Openview (NNM & Operations), Big Brother, Netcool, Lan, WAN

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

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