Supply Chain Customer Support Specialist - English and Spanish Speaking

New York, NY 10001

Posted: 08/05/2015 Employment Type: Direct Hire Industry: Other Area(s) Job Number: 5 Pay Rate: 60,000

We seek a Client Service Specialist to provide quality customer support to our new and existing customer base within the Global Services organization.  It is a visible position that requires a substantive level of proactive problem solving.  Excellent communication skills and follow-through are essential for the position which is based in our New York City office.

 

Responsibilities: 
  • Interact with customers and manage their inquiries via phone, e-mail and CRM support tool; this includes troubleshooting queries, answering business related questions and providing detailed analysis of reported issues
  • Responding to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable and communicate details of the resolution
  • Assist customers with completing transactions, while understanding their specific requirements
  • Communicate with partners and various departments within our organization to ensure an integrated approach to client relationship
  • Administer training to clients on various functions within the system
  • Document support procedures and solutions for common issues
  • Monitor payments and financial account activity for customers

 

Qualifications:
  • At least 2 years Customer Service and/or Operations experience supporting a software application
  • Excellent oral and written communication
  • Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
  • Capacity to multitask and work in a deadline/time sensitive environment
  • Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts
  • Must be multilingual in English and Spanish; additional language skills a plus
  • Knowledge of supply chain, trade operations or trade related finance preferred
  • Familiarity with financial banking industry (Letters of Credit) or logistics management a plus
Customer Support, English, Spanish, CRM, Supply Chain

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

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