The Analyst is functionally competent and working towards functional expertise in analyzing and evaluating present and proposed procedures and data to design business aligned solutions to needs. Acts as liaison to obtain, document and translate detailed specifications for specific output information requirements for the Pega technology platform. Responsibilities: Develops, coordinates, and implements plans to test business and functional processes. Consults with business unit management and personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security. Effectively communicates the feasibility of requested deliverables and timelines to the Manager, internal Business, and Project Stakeholders. Builds proficiency in the application and use of tools within the department, this includes but not limited to Pega CRM, Oracle Database, ETL tools, API Specifications, Web Services, and CTI. Establishes and maintains effective working relationships with the business community, vendors, customers, and coworkers. Gathers, analyzes and reports business data and inputs in order to identify issues, trends, or solutions. Works on small to large projects within the Pega CRM technology platform, often partnered with a senior level resource. Provides technical assistance in identifying, analyzing, evaluating, and developing systems and proceduresQualifications: BA in Business or BS required. 2 or more years of Analyst experience required. Experience in technical and business writing. Basic understanding of SDLC.
NOTE: Pega being a plus