Enterprise Applications Support Analyst, IT

Park Ridge, NJ 07656

Posted: 04/16/2024 Employment Type: Direct Hire Job Number: 583 Pay Rate: 106,000

Job Description

Enterprise Applications Support Analyst, IT
Job Summary:
Looking for Enterprise Applications Support Analyst to join the Enterprise Applications team at our Corporate Headquarters in Park Ridge, NJ. The role will play a crucial part in ensuring the smooth operation and optimal performance of our enterprise applications like Microsoft Dynamics 365 Sales (CRM), Smartsheet, Intranet, and various other SaaS cloud-based applications. This role involves providing technical support, troubleshooting issues, administration of the platforms and collaborating with cross-functional teams to maintain and enhance our suite of enterprise applications. The ideal candidate will have a strong understanding of cloud-based software systems, excellent problem-solving skills, quick learner, and a customer-centric approach to support.
Duties & Responsibilities:
    • Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management.
    • Execute successful onboarding and offboarding activities for the various cloud-based applications. 
    • Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests.
    • Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications.
    • Work with the Development team to complete some of the small to mid-sized enhancements request.
    • Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training.
    • Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment.
    • Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency.
    • Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations.
    • Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently. 

Desired Skills & Experience:
    • 2+ years of experience in cloud-based SaaS applications
    • 1+ year experience with Microsoft Dynamics 365 for sales (CRM)
    • Proficiency in troubleshooting technical issues and conducting root cause analysis.
    • Worked with End Users to help solve their issues.
    • Inherently motivated, able to work effectively both independently and in a team environment.
    • Handle tight deadlines, learn quickly, and maintain a positive, professional attitude.
    • Proven ability to identify, analyze and solve problems.
    • Excellent organizational, time management, interpersonal and communication skills, both verbal and written.
Education & Certifications:
    • Bachelor's degree in Computer Science, Engineering, Information Systems, Business or related discipline is required.

Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

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About Park Ridge, NJ

Ready to take the next step in your career? Explore job opportunities in the vibrant area surrounding Park Ridge, New Jersey! Nestled in the breathtaking beauty of Bergen County, this region offers a perfect blend of small-town charm and big-city amenities. With easy access to New York City, a thriving arts scene including the Montclair Art Museum, and delicious cuisine ranging from classic diners to trendy eateries, Park Ridge and its surroundings provide a picturesque backdrop for professional growth and personal fulfillment. Consider a career in this dynamic area filled with opportunities for both work and play. Start your job search now and discover why Park Ridge, NJ is the ideal place to advance your career!