Recruit Professional Services
http://www.recruitps.com
http://www.recruitps.com
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Job Description
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Responsibilities:
• Respond for requests to IT for assistance via phone, email, or in person
• Troubleshoot incident tickets & advising users on appropriate actions
• Research questions and publish responses in the Knowledge Base
• Identify and escalate situations which require urgent attention
• Deploy new hardware - Windows images to physical PC’s - Printers
• Install Windows and third party software/security updates
• Perform other duties as assigned by management
Desired Skills & Experience:
• 1-2 years help desk experience
• 1-2 years experience with help desk ticketing systems
• HDI Certified - (Help Desk Institute)
• A+ Certified
• Microsoft MCP, MCSA, or MCSE
• Knowledgeable in network troubleshooting – DNS/DHCP/Connectivity
• Peripherals experience – setting up printers, external hardware, etc.
• Vmware, Citrix or Cisco VOIP experience a plus
• Strong people skills
• Maintains composure and customer focus while troubleshooting technical issues
#RecruitPS
Help Desk Technician
Branchville, NJ 07826 US
Posted: 10/19/2021
2021-10-19
2023-04-30
Employment Type:
Direct Hire
Job Number: 517
Job Description
Job Description
The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Responsibilities:
• Respond for requests to IT for assistance via phone, email, or in person
• Troubleshoot incident tickets & advising users on appropriate actions
• Research questions and publish responses in the Knowledge Base
• Identify and escalate situations which require urgent attention
• Deploy new hardware - Windows images to physical PC’s - Printers
• Install Windows and third party software/security updates
• Perform other duties as assigned by management
Desired Skills & Experience:
• 1-2 years help desk experience
• 1-2 years experience with help desk ticketing systems
• HDI Certified - (Help Desk Institute)
• A+ Certified
• Microsoft MCP, MCSA, or MCSE
• Knowledgeable in network troubleshooting – DNS/DHCP/Connectivity
• Peripherals experience – setting up printers, external hardware, etc.
• Vmware, Citrix or Cisco VOIP experience a plus
• Strong people skills
• Maintains composure and customer focus while troubleshooting technical issues
#RecruitPS
Meet Your Recruiter
Jason Destro
Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.
