Help Desk Technician

Branchville, NJ 07826

Posted: 10/19/2021 Employment Type: Direct Hire Job Number: 517

Job Description


Job Description

The Help Desk Technician’ s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

 

Responsibilities:

• Respond for requests to IT for assistance via phone, email, or in person

• Troubleshoot incident tickets & advising users on appropriate actions

• Research questions and publish responses in the Knowledge Base

• Identify and escalate situations which require urgent attention

• Deploy new hardware - Windows images to physical PC’ s - Printers

• Install Windows and third party software/security updates

• Perform other duties as assigned by management

 

Desired Skills & Experience:

• 1-2 years help desk experience

• 1-2 years experience with help desk ticketing systems

• HDI Certified - (Help Desk Institute)

• A+ Certified

• Microsoft MCP, MCSA, or MCSE

• Knowledgeable in network troubleshooting – DNS/DHCP/Connectivity

• Peripherals experience – setting up printers, external hardware, etc.

• Vmware, Citrix or Cisco VOIP experience a plus

• Strong people skills

• Maintains composure and customer focus while troubleshooting technical issues

#RecruitPS

Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

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Help Desk Technician

Branchville, NJ 07826

Posted: 10/19/2021 Employment Type: Direct Hire Job Number: 517

Job Description


Job Description

The Help Desk Technician’ s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.

 

Responsibilities:

• Respond for requests to IT for assistance via phone, email, or in person

• Troubleshoot incident tickets & advising users on appropriate actions

• Research questions and publish responses in the Knowledge Base

• Identify and escalate situations which require urgent attention

• Deploy new hardware - Windows images to physical PC’ s - Printers

• Install Windows and third party software/security updates

• Perform other duties as assigned by management

 

Desired Skills & Experience:

• 1-2 years help desk experience

• 1-2 years experience with help desk ticketing systems

• HDI Certified - (Help Desk Institute)

• A+ Certified

• Microsoft MCP, MCSA, or MCSE

• Knowledgeable in network troubleshooting – DNS/DHCP/Connectivity

• Peripherals experience – setting up printers, external hardware, etc.

• Vmware, Citrix or Cisco VOIP experience a plus

• Strong people skills

• Maintains composure and customer focus while troubleshooting technical issues

#RecruitPS

Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.