IT Systems Support Specialist

New York, NY 10170

Posted: 03/04/2025 Employment Type: Contract To Hire Job Number: 613 Pay Rate: 85,000

Job Description

IT Systems Support Specialist

Job Responsibilities:
  • Provide top-tier customer service and technical support in person and through the Help Desk by responding to, following up on, and resolving user requests promptly.
  • Maintain and manage network devices, hardware, computers, and the VOIP phone system, ensuring systems are updated and configured properly.
  • Develop and refine IT processes and procedures to enhance the company’s knowledge base and improve efficiency.
  • Oversee IT aspects of employee onboarding, including system setups, access configurations, and application-based support.
  • Support Mergers & Acquisitions (M&A) IT integrations, including email setups, phone systems, and equipment configurations.
  • Remain adaptable and flexible to evolving IT projects, responsibilities, and business needs.
  • Ensure compliance with quarterly KPIs, including:
  • First response time to tickets: <90 minutes
  • Completion of tickets within SLA timeframe: 94%
  • Quarterly audits of logins/users in IT systems
  • On-time completion of M&A responsibilities: 90%

Qualifications:
  • Bachelor’s degree in IT or a related field (relevant experience considered).
  • 3-5 years of experience in a Help Desk or technical support role.
  • Availability for in-office support 4-5 days per week.
  • Strong customer service and communication skills, with a team-oriented mindset.
  • Proficiency in technical troubleshooting and attention to detail.
  • Experience with:
  • Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
  • O365 Admin portal, SharePoint, Azure, and process documentation
  • Network troubleshooting (experience with Fortinet preferred)
  • Windows OS, macOS, Android OS, and iOS
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
#RecruitPS

Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.
Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About New York, NY

Discover exciting job opportunities in the vibrant area around New York, New York! With its iconic skyline, diverse cultural scene, and endless career growth prospects, the Big Apple and its surroundings promise an unparalleled work-life experience. Nestled between Broadway theaters, world-class art galleries like The Metropolitan Museum of Art, and globally renowned cuisine spots in Little Italy and Chinatown, finding your dream job in New York is your gateway to thriving in a city that never sleeps. Embrace the energy of Times Square, catch a game with the Yankees at Yankee Stadium, or unwind in the serenity of Central Park. Explore our job listings today and unlock your potential in the heart of opportunity.