Recruit Professional Services
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USD
85000
YEAR
true
Overview of Role
Individual will be a member of a network operations team that provides 24/7 monitoring, support & escalation for global back-office, production, trading & broking service infrastructure.
Principal Responsibilities & Accountabilities
Skills and Experience
NOC Team Lead - Weekend Nights Thursday to Sunday 8pm 8am
Parsippany, NJ 07054 US
Posted: 08/28/2015
2015-08-28
2023-07-01
Employment Type:
Direct Hire
Industry: Other Area(s)
Job Number: 19
Pay Rate: 85,000
Job Description
Overview of Role
Individual will be a member of a network operations team that provides 24/7 monitoring, support & escalation for global back-office, production, trading & broking service infrastructure.
Principal Responsibilities & Accountabilities
- Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment.
- Handle trouble calls as the first point of contact; used as a hub to escalate & communicate to other technical groups/management.
- Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary.
- Be a self-starter with superior interpersonal skills required to interface with management, technical, financial and operator personnel.
Skills and Experience
- Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.
- Experience using HP Openview (NNM & Operations), Big Brother, Netcool or similar event monitoring tools.
- Knowledge of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
- Strong knowledge and experience troubleshooting WAN and LAN related issues; MPLS, T1, T3, DS3, BGP, EIGRP, ISIS, MetroE
- Experience using Help Desk/Trouble-Ticket software, such as HP ServiceDesk or Remedy.
- Working knowledge of Windows Operating Systems: 98, 2000, XP, 7 and Microsoft Office applications.
- Intermediate understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.
- Prior alert escalation experience, including paging; conferencing; e-mails; cell/home calling.
- Have prior Network Operations or related Computer Operations experience.
- Must be able to:
- Follow routine checklist of tasks per shift (Many tasks to complete daily/weekly/monthly/quarterly/annually).
- Run manual applications processes, confirm completion, reporting; printing tasks triggered by jobs
- Work unsupervised and work well in a team.
- Provide status updates to management and turnover reporting to other shifts & departments.
- Write incidents reports & keep a timeline of events during outage periods.
- Follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.
- Must be:
- Organized with the ability to multitask.
- Able to prioritize workload
- Punctual when reporting for shifts; above average attendance is critical.
- Able to work/cover other shifts during holidays; staffing shortages; emergency cases.
- Reasonably flexible with schedule, work nights, weekends and holidays.
- Give guidance and training to junior members of the team
- Must have Team Leading or Man Management Experience
- Experience with fault management, escalation and Customer engagement.
- Experience dealing with service providers and vendors
- Demonstrable ability to manage and diagnose LAN and WAN problems.
- Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field.
- Prior NOC experience preferred.
- Cisco CCNA or CCENT certification preferred.
Job Requirements
Cisco CCNA or CCENT, Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall, HP Openview (NNM & Operations), Big Brother, Netcool, Lan, WAN
Meet Your Recruiter
Jason Destro
Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.
