Recruit Professional Services
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Overview of Role
We are seeking a highly motivated, self-starting Operations Analyst to join the Americas Operations team responsible for supporting an electronic broking division. The servers run on Red Hat Linux/Windows Server with a large scale global deployment. The successful candidate must be able to work independently while actively participating in a dynamic, global team. This position is well-suited for a person who wishes to be involved with many different aspects of technical support, which includes Red Hat Linux/Windows Server, storage, and advanced troubleshooting for all of the above. Other aspects of the role include:
Principal Responsibilities & Accountabilities
Competencies
Professional/Technical Skills
Qualifications & Experience
Network Operations Analyst
6 Upper Pond Rd #6 Parsippany, NJ 07054 US
Posted: 08/18/2015
2015-08-18
2023-04-19
Employment Type:
Direct Hire
Industry: Other Area(s)
Job Number: 14
Job Description
Overview of Role
We are seeking a highly motivated, self-starting Operations Analyst to join the Americas Operations team responsible for supporting an electronic broking division. The servers run on Red Hat Linux/Windows Server with a large scale global deployment. The successful candidate must be able to work independently while actively participating in a dynamic, global team. This position is well-suited for a person who wishes to be involved with many different aspects of technical support, which includes Red Hat Linux/Windows Server, storage, and advanced troubleshooting for all of the above. Other aspects of the role include:
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Reviewing outstanding calls assigned to the group and working on action plans when needed to address and resolve customer, system and other related problems.
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Project manage the deployment of EBS products.
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When necessary, works with Account Managers and/or other groups to resolve any technical issues.
Principal Responsibilities & Accountabilities
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Hands on systems administration, hardware configuration activities, and software installation and deployment activities
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Write thorough technical documentation for use by Operations staff
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2nd-4th level on-call production support of worldwide Linux/Windows environments
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Guide field staff with deployment of servers/desktops remotely
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Willingness to work on site at various data centers during deployment
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Demonstrate a clear understanding of operations and technical requirements
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Uses various operation systems and utilities to verify correct system operation
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Responds to client inquiries via Customer Support and/or our Global Technical Control Centre concerning systems operation and diagnoses system hardware, software, and operator problems
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Recommend and follow-up on remedial actions to correct problems
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Coordinate activities with help desk, network services, or other information systems groups
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Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
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Provide 2nd level support for Field Service Engineers, and Customer Support
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Provide level 2 application support
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Take on additional duties and learns other skills as needed
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Performs any and all other duties as assigned by management
Competencies
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Excellent analytical, troubleshooting and problem solving skills
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Comfortable with being hands-on with hardware
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Ability to communicate with all levels of staff, both within IT and Business units
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Strong documentation skills (using MS Word, Visio, Excel, PowerPoint)
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Sound decision-making and communication skills
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Willingness and ability to take initiative
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Willingness to work as part of a team
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Ability to work and resolve multiple problems/issues at the same time
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Openness to stay current and learn new technologies
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Ability to remain calm and work in a high-pressure environment
Professional/Technical Skills
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Advanced scripting skills (bash, Perl and/or Python)
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Strong understanding of LAN/WAN, TCP/IP and DNS
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Storage configuration skills using standard Linux tools (disk partitioning, RAID configuration)
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Knowledge of Windows Desktops (Windows XP and Windows 7)
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Familiarity with ESX VMware virtualization is a plus
Qualifications & Experience
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Bachelor’s degree in technical field such as computer science, engineering or science
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Minimum of five years Linux or UNIX administration experience, Red Hat Linux preferred
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Be able to work weekends in a 12 hour shift (6am – 6pm, 6pm – 6am)
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Experience managing high frequency, low latency trading systems is a plus
Meet Your Recruiter
Jason Destro
Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.
