Retail Store Application Specialist (POS - Point of Sale Analyst)

Middletown, NJ 07701

Posted: 02/02/2026 Employment Type: Direct Hire Industry: Other Area(s) Job Number: 650 Pay Rate: 75,000

Job Description

Retail Store Application Specialist (POS – Point of Sale Analyst)

Responsibilities:
  • Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems.
  • Assists in the development and maintenance of new store onboarding conversion/implementation plans as required.
  • Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist.
  • Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions.
  • Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc.
  • Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting standards.
  • Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters.
  • Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC.
  • Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications.
  • Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation.
  • Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member.
  • Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members.
  • Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership.
  • Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits.
  • Assists store members with issue or request resolution with point of sale vendor or service providers when possible.

Requirements:
  • Bachelor’s degree in MIS, or Computer Science.
  • 5 or more years of experience with Point of Sale Technology.
  • 3 or more examples of full implementations of Point of Sale Solutions in a Retail environment.
  • SAP S/4 /PI experience.
  • Retail Grocery POS experience or comparative Consumer Goods Retail experience.
  • Demonstrated ability to gather business requirements and document for application development clearly and concisely.
  • Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale.
  • Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus.
  • Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multi-tasking.
  • Knowledge of all phases of SDLC and full lifecycle implementations.
  • Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation.
  • Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus.
  • Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future.
  • Experience in setup and maintenance of customer loyalty solutions.
  • Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team.
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Meet Your Recruiter

Jason Destro

Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.
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About Middletown, NJ

Ready to find your dream job in the vibrant region of Middletown, New Jersey? Nestled between the bustling metropolis of New York City and the stunning Jersey Shore, Middletown offers a perfect blend of urban excitement and coastal charm. Boasting a thriving job market, top-rated schools, and a rich cultural scene, Middletown is a prime location for career growth and quality living. With attractions like the beautiful Sandy Hook beaches, the historic Twin Lights Lighthouse, and the eclectic dining options along Red Bank's restaurant row, there's something for everyone in this diverse and dynamic community. Explore job opportunities in Middletown today and take a step towards an exciting and fulfilling career in this enchanting region.