Recruit Professional Services
http://www.recruitps.com
http://www.recruitps.com
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Technical Product Support Specialist
What You’ll Do:
Skills You’ll Need:
Technical Product Support Specialist
New York, NY 10002 US
Posted: 10/15/2018
2018-10-15
2023-04-30
Employment Type:
Direct Hire
Industry: Other Area(s)
Job Number: 312
Job Description
Technical Product Support Specialist
What You’ll Do:
- Serve as clients' primary point of contact for product/data issues
- Interact directly with end users via email and occasionally over the phone
- Use SQL to research and troubleshoot issues presented by clients and/or internal QA processes
- Ensure resolutions are reached within 24 hours, escalating complex data issues to second level support as needed
- Develop and continuously update knowledge management articles
- Expand your knowledge of SQL, working with large data sets, and options
Skills You’ll Need:
- Bachelor’s degree
- 1 – 2 years of experience with product, SaaS, or application support
- 1 – 2 years of experience assisting external clients with troubleshooting technical issues related to the company's product
- 0 – 2 years of experience with SQL
- Interest in working with technology. Database knowledge/understanding is a plus.
- Ability to thoroughly troubleshoot and articulate issues to client
- Special attention to detail
- Good sense of humor
- Willingness to document changes when necessary
- Ability to work well with others
- Startup-feel at an established company
- A collaborative environment where everyone's input makes a difference
- Paid time off: Vacation, Personal, Sick days, and Holidays
- Pre-tax commuter benefits (NJT, MTA, etc.) and 401k plan offered
- Full medical insurance coverage
Meet Your Recruiter
Jason Destro
Over 20 years’ of recruiting experience with hands-on recruiting and placement of I.T. professionals (Full Time, Temp 2 Perm, & Contingent) in the NJ/NY/CT/PA marketplace for a wide variety of today's demanding IT skill sets. Focused on delivering exceptional service by understanding client’s objectives and goals.
